- Requires categorization when submitting the ticket. Categorization ensures ticket is assigned to the correct AP Team Member.
- Requestor may view ticket status and/or append with comments.
- Less likely to result in duplicate tickets increasing AP’s efficiency and ability to meet SLA’s.
- Able to view status of tickets submitted by the web form and email
After creating a profile and signing in, you have the following options when clicking your name:
My Activities
- Requests/ Requests I'm CC'd on
- Here you can scroll through your requests, search your requests and filter by status.
- Statuses are Open (awaiting AP reply), Awaiting your reply (need your input) and Solved.
- The subject line is a hyperlink to the ticket's comments and details.
- You can see when the request was created and when the last update was made.
My Profile
- Here you can change:
- The way your name appears on requests
- The email address you use for your user name
- Add a phone number
- Add a description (can be your role in your company, how you contribute to the requests, etc.)
Change Password
- Enter your existing password to change it
If you forgot your existing password, use the Reset Password option in the pop-up dialogue box when you click on Sign In