* Make sure the request has a valid Purchase Order/Invoice number to reference before submitting a request
** If you are unsure of the PO and/or Invoice number, please have vendor name and number to reference before submitting a request
*** If there is no valid PO/there should not be one and the vendor doesn't typically receive POs from Medline, please submit the NON-Purchase Order Vendor form.
- Sign-in is not required to submit a ticket
Fill in:
- Your email address: Email address to receive ticket updates
- Subject: will become the subject line of the response/"request received" email
- Description: will be the first comment created on the ticket/ body of the "request received" email
Choose which best describes your inquiry:
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Request Type: |
Use this request type if you want to: |
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AP Overbill |
Submit an approved overbill for release/short payment or inquire if an overbill has been released |
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AR Contact Update |
Request a change to the vendor’s AR contact, Remittance email, Overbill/Daily Debit Email or Problem Ticket Email |
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Credit Memo |
Submit a credit memo for posting or request status of a previously submitted credit |
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Credit Hold |
Inform AP or follow up on a previously communicated credit hold, threat of credit hold or reaching credit limit |
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DIR Issue Resolution (resale/international only) |
Request corrections to direct invoices |
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Fee Inquiry |
Question/clarify freight, discounts, drop ship or other fees |
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FIA/IM Movement/ AS400 Rollover |
Submit a finance inventory adjustment or submit a potential AS400 rollover issue |
|
IMPT Tickets |
Inquire about an IMPT/ Problem ticket |
| Parked Doc | Inquire about an invoice that is parked on the account |
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Past Due Invoice |
Submit a past due invoice or inquire about the status of a past due invoice |
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Posting Revision |
Request corrections to a DIR or NON DIR related invoice posting |
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Rebate Inquiry (resale/international only) |
To Inquire about a rebate. |
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Refund Check |
Submit a vendor has issued refund via check to AP |
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Remittance Request |
Request a remittance copy/make changes to existing remittance email recipients |
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Return (starts with 3500, DMI, QAOFFICER and CALLCOST) Inquiry |
Inquire about product returned to the vendor |
| Shipping Discrepancy | Inquire regarding chargebacks, disputes, paybacks, shortages, short pays, deductions, shipping charges, cycle counts, packing lists, PODs, etc |
| Statement | Submit a statement (must be in excel format. Use international template for any vendor whose shipping originates outside the US) |
|
UOM issue (resale/international only) |
Inquire about an invoice where the price matches the PO price |